Kia Custom-Fit Mats

Return Policy:

At DealersMat, we prioritize customer satisfaction and strive to provide high-quality floor mats that meet your expectations. We understand that sometimes circumstances may arise where you need to return a product. To ensure a smooth return process, please review our return policy outlined below:

Manufacturer Error or Shipping Damage:
Our floor mats are protected against any manufacturer errors or damage that may occur during shipping. In such cases, we will gladly accept returns. The following conditions apply:

The returned item must be unused and in its original packaging.
Customers must request a return within 30 days of the purchase date via email or phone call.
Customers are responsible for contacting us and providing necessary details, including order information and the reason for the return.
Unused and Original Packaging:
All returned items must be unused and in their original packaging. We cannot accept returns for floor mats that have been used, installed, or damaged in any way. Please ensure that the mats are in their original condition to be eligible for a return.

Custom Floor Mats:
Custom floor mats, which are made specifically to your specifications, are not eligible for return unless there is a manufacturer error. We take great care in producing custom mats according to your requirements. If there is a manufacturer error, please contact us within 30 days of the purchase date, and we will work with you to resolve the issue.

Return Request Process:
If you wish to return a product, please follow these steps:

Contact us via email or phone call within 30 days of the purchase date to request a return.
Provide us with the necessary details, including your order information and the reason for the return.
We will review your request and provide you with instructions on how to proceed with the return.
Fixing or Refunding a Purchase:
Our goal is to ensure your satisfaction. If you are not satisfied with your purchase, we will do everything possible to fix the issue or provide a refund if necessary. Please reach out to us with your concerns, and we will work diligently to resolve any problems you may encounter.

Please note that it is the customer's responsibility to ensure the safe return of the product. We recommend using a shipping service that provides tracking and insurance for your protection.

If you have any further questions or require assistance regarding our return policy, please feel free to contact us. We appreciate your business and look forward to serving you.

Sincerely,

DealerMat

Branded Floor mats have a turnaround time of around 3 weeks.

(This process also depends on how quickly we receive your logos)

Floor mats with No Branding have a turnaround time of 1 week.